Privacy Policy

SECTION 1: WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2: CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@shopthreadonline.com or mailing us at: Thread on Grandview, LLC 1306 Grandview Ave Columbus Ohio USA 43212

SECTION 3: DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4: SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5: THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6: SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7: COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8: AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9: CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@shopthreadonline.com or by mail at Thread on Grandview, LLC

[Re: Privacy Compliance Officer]

[1285 Grandview Ave Columbus Ohio USA 43212]

Size & Fit

Bottoms & Tops

Denim US UK AU FR IT JP China (Tops) China (Bottoms)
XXS 24 0 4 4 32 36, 38 3 155/76A 155/64A
P/XS 25,26 2 6 6 34 38 5 160/80A 160/66A
S 27,28 4 8 8 36 40 7 165/84A 165/68A
M 29,30 6 10 10 38 42 9 170/88A 170/70A
L 30 8 12 12 40 44 11 175/92A 175/72A
XL 31,32 10 14 14 42 46 13 175/96A 175/74A
XXL 32 12 16 16 44 48 15 180/100A 180/76A

 

Shoes

US UK EUR JP CN CM
5 3 35 22 35 22.1
5.5 3.5 35.5 22.5 35.5 22.4
6 4 36 23 36 22.9
6.5 4.5 36.5 23.5 36.5 23.3
7 5 37 23.5 37 23.7
7.5 5.5 37.5 24 37.5 24.1
8 6 38 24.5 38 24.6
8.5 6.5 38.5 25 38.5 24.9
9 7 39 25.5 39 25.4
9.5 7.5 39.5 26 39.5 25.9
10 8 40 26 40 26.2
10.5 8.5 40.5 26.5 40.5 26.7
11 9 41 27 41 27.1

Because sizing and cut will vary between brands, please use this chart as a general guide. If you are between sizes or need assistance selecting the proper size, please contact Customer Service

Shipping & Returns

Payment

We are able to accept the following forms of payment:



*Sales tax is only applicable to merchandise shipped to an Ohio address.

Pay and Pick up in store- 

We are able to offer this option to Pay and Pick up in store. You will get an email confirmation items will be on HOLD through the next business day.  

Item availability - 

All of our orders are fulfilled through our retail locations and are processed on a first come, first served basis. The item is only reserved once your purchase is completed in the checkout. If an item is very popular, it might be available when you place it in your shopping bag, but sold out once you reach the checkout or received by the store. You will be notified immediately if this situation happens. 

Tracking - 

All domestic and international orders will be shipped via USPS.  A tracking number will be emailed to you once the shipment has been dispatched.

Rates

United States

Type of Shipping Shipping Time Shipping Cost
UPS,USPS or Fed ex 1-5 business days $10.00
UPS,USPS or Fed ex
1-5 business days Orders of $150 or more
Second Day Air 2 business days $35.00
Next Day Air 1 business day $50.00

Canada

Type of Shipping Shipping Time Shipping Cost
UPS,USPS or Fed ex
6-10 Business Days $15.00

Rest of the World

Type of Shipping Shipping Time Shipping Cost
 International Times Vary Varies

Refused Shipments

Should you decide to refuse any shipments from THREAD,  you will be responsible for the original shipping charges and cost of returning the package to us. This amount will be deducted from your merchandise refund.


Possible Delays

International orders once reaching their destination may be subject to some customs clearance procedures. The customer is responsible for import duties and taxes on their international order. Should you have any issues or concerns, please contact your local customs agent for additional information. Additionally, we cannot accept international orders whose billing and shipping information do not match for security purposes. We apologize in advance for the inconvenience.

We currently cannot accept returns for international sales. All international sales are FINAL.

Returns and Exchanges

We work hard to curate the collection featured both in our stores and online and we hope you find everything you are looking for and more. We stand behind the products we offer and want you to be thrilled with your purchase. If for any reason you are not completely satisfied with your purchase, we gladly accept returns and exchanges under the following conditions.

Returns

Once your order has been processed, we will email you with shipment tracking information. We gladly accept returns or exchanges if you contact us within 72 hours of receiving your order to request a Return Authorization number (RA#). Email us at info@shopthreadonline.com or call us at 614-481-3090 with the reason for the return/exchange and you will be issued a RA#. Customers are responsible for any return shipping charges we will deducted the shipping charges from the credit amount. As soon as we are notified of the return you will be sent a shipping label so you can easily return the Item(s) all packages must be postmarked within 3 days of when the RA# is issued. 

Return Conditions

In order to be eligible for return, items must be returned with the original sales receipt, and in their original condition: unworn, unwashed, unaltered, undamaged, and with all original tags attached. Some items ship with an additional attached return tag. Merchandise returned without the original return tag attached may not qualify for a refund. Footwear must include the original shoe box, in its original condition. (You may NOT use the original shoe boxes to ship footwear. Shoes and their original shoe boxes must be shipped within a larger box.) If any of these requirements are not met, we are not able to process your return, and the item(s) will be shipped back to you at your expense.

Should your item(s) have a defect or damage, you must email us at info@shopthreadonline.com within 24 hours of receiving your order. 

Items ordered with Free Shipping are still eligible for a refund, less the actual cost of shipping. 

All sales are FINAL on sale merchandise.

Tips for keeping items in returnable condition

SHOES- Always try on shoes on carpet, as shoes scuff very easily on any hard surface. Shoe boxes are an important part of the product presentation, therefore, shoes must be returned in their original box, free of damages and shipping labels.

SWIMWEAR & LINGERIE- Please try on over underwear for sanitary reasons. Do not remove the protective slip.

TOPS & DRESSES- Please be careful of makeup or deodorant rubbing off on the garment.

Exchanges

All of our orders are fulfilled through our retail locations and are processed on a first come, first served basis. Therefore, if you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase to ensure that we have it in stock. Upon receipt of your return, we will process the return and issue a credit for the newly selected merchandise. We will then ship your exchange and notify you via email. 

As an additional convenience for our local customers, we are happy to process returns or exchanges for your online purchase at our flagship Grandview store.  Any return or exchange will be given in compliance with our current online return policy.

Online Security

Your credit card information and personal information is safe. Protecting your information is our highest priority. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.

Privacy Policy

We are committed to protecting your privacy. We do not sell or rent the information you provide us to anyone.

Need more help?

Please feel free to contact us with any questions.
Email: info@threadongrandview.com

Store Hours (Eastern Standard Time)


THREAD on Grandview (Flagship)

1285 Grandview Avenue
Columbus, Ohio 43212
614.481.3090

Monday - Saturday 11am – 6pm
Sunday 12pm - 5pm