Shipping & Returns

Payment

We are able to accept the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • Discover

*Sales tax is only applicable to merchandise shipped to an Ohio address.

Curbside Pickup & Local Delivery

We offer contactless curbside pickup and next-day local delivery. Simply drive up and park just outside our front door. Text us at 614.906.3407 and we'll bring your purchase out to you. $12 local delivery is available for the following zip codes: 43212, 43220, 43221.

Item Availability

All of our orders are fulfilled through our retail locations and are processed on a first come, first served basis. The item is only reserved once your purchase is completed in the checkout. If an item is very popular, it might be available when you place it in your shopping bag, but sold out once you reach the checkout or received by the store. You will be notified immediately if this situation happens.

Tracking

All domestic and international orders will be shipped via USPS. A tracking number will be emailed to you once the shipment has been dispatched.

Rates

United States

Type of Shipping Shipping Time Shipping Cost
Curbside Pickup 1-5 business days Free
Local Delivery: 43221, 43212, 43220 1-5 business days $12.00
Standard: $0-$499 1-5 business days $10.00
Standard $500+ 1-5 business days

FREE

Second Day Air 2 business days $55.00
Next Day Air 1 business day $100.00

Canada

Type of Shipping Shipping Time Shipping Cost
UPS or Fedex 6-10 Business Days $15.00

Rest of the World

Type of Shipping Shipping Time Shipping Cost
International Times Vary Varies

Refused Shipments

Should you decide to refuse any shipments from THREAD, you will be responsible for the original shipping charges and cost of returning the package to us. This amount will be deducted from your merchandise refund.

Possible Delays

International orders once reaching their destination may be subject to some customs clearance procedures. The customer is responsible for import duties and taxes on their international order. Should you have any issues or concerns, please contact your local customs agent for additional information. Additionally, we cannot accept international orders whose billing and shipping information do not match for security purposes. We apologize in advance for the inconvenience.

We currently cannot accept returns for international sales. All international sales are FINAL.

Returns and Exchanges

We work hard to curate the collection featured both in our stores and online and we hope you find everything you are looking for and more. We stand behind the products we offer and want you to be thrilled with your purchase. If for any reason you are not completely satisfied with your purchase, we gladly accept returns and exchanges under the following conditions.

In-store Returns

For purchases made in-store, you can return or exchange your purchases in-store only.

Regular Priced Merchandise

Within 5 business days of purchase, you can return your item and receive a refund to the original method of payment. Within 14 days of purchase, you can exchange your item or receive store credit.

Sale Merchandise

All sale and discounted items bought in the store are final sale.

Online Returns

For purchases made online, you can return your purchases online and in-store. Exchanges for online purchases may be completed in-store or by mailing back your online return. Please contact info@shopthreadonline.com to begin the return process online.

Regular Priced Merchandise RETURNS

You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. After 30 days, we will no longer accept returns.

EXCHANGES

Online purchases can be exchanged in-store and online (based off of availability) please contact info@shopthreadonline.com to begin your exchange.

Sale Merchandise

All sale and discounted items bought online are final sale.

Tips for keeping items in returnable condition

SHOES- Always try on shoes on carpet, as shoes scuff very easily on any hard surface. Shoe boxes are an important part of the product presentation, therefore, shoes must be returned in their original box, free of damages and shipping labels.

SWIMWEAR & LINGERIE- Please try on over underwear for sanitary reasons. Do not remove the protective slip.

TOPS & DRESSES- Please be careful of makeup or deodorant rubbing off on the garment.

Exchanges

All of our orders are fulfilled through our retail locations and are processed on a first come, first served basis. Therefore, if you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase to ensure that we have it in stock. Upon receipt of your return, we will process the return and issue a credit for the newly selected merchandise. We will then ship your exchange and notify you via email.

As an additional convenience for our local customers, we are happy to process returns or exchanges for your online purchase at our flagship Grandview store. Any return or exchange will be given in compliance with our current online return policy.

Online Security

Your credit card information and personal information is safe. Protecting your information is our highest priority. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.

Privacy Policy

We are committed to protecting your privacy. We do not sell or rent the information you provide us to anyone.

Need more help?

Please feel free to contact us with any questions.  614.906.3407
Email: info@shopthreadonline.com