Shipping & Returns

Payment

We are able to accept the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • Discover

*Sales tax is only applicable to merchandise shipped to an Ohio address.

Curbside Pickup & Local Delivery

We offer contactless curbside pickup and next-day local delivery. Simply drive up and park just outside our front door. Text us at 614.906.3407 and we'll bring your purchase out to you. $12 local delivery is available for the following zip codes: 43212, 43220, 43221.

Item Availability

All of our orders are fulfilled through our retail locations and are processed on a first come, first served basis. The item is only reserved once your purchase is completed in the checkout. If an item is very popular, it might be available when you place it in your shopping bag, but sold out once you reach the checkout or received by the store. You will be notified immediately if this situation happens.

Tracking

All domestic and international orders will be shipped via USPS. A tracking number will be emailed to you once the shipment has been dispatched.

Rates

United States

Type of Shipping Shipping Time Shipping Cost
Curbside Pickup 1-5 business days Free
Local Delivery: 43221, 43212, 43220 1-5 business days $12.00
Standard 1-5 business days $12.00
Second Day Air 2 business days $55.00
Next Day Air 1 business day $100.00

Canada

Type of Shipping Shipping Time Shipping Cost
UPS or Fedex 6-10 Business Days $15.00

Rest of the World

Type of Shipping Shipping Time Shipping Cost
International Times Vary Varies

Refused Shipments

Should you decide to refuse any shipments from THREAD, you will be responsible for the original shipping charges and cost of returning the package to us. This amount will be deducted from your merchandise refund.

Possible Delays

International orders once reaching their destination may be subject to some customs clearance procedures. The customer is responsible for import duties and taxes on their international order. Should you have any issues or concerns, please contact your local customs agent for additional information. Additionally, we cannot accept international orders whose billing and shipping information do not match for security purposes. We apologize in advance for the inconvenience.

We currently cannot accept returns for international sales. All international sales are FINAL.

Returns & Exchanges

We thoughtfully curate everything you see both in-store and online, and we want you to love every purchase. If something isn’t quite right, we’re happy to help with a return or exchange under the guidelines below.

Return Requirements

  • Items must be unworn, unwashed, and in original condition
  • All original tags and packaging must be attached
  • Items must be free of makeup, deodorant, or wear

In-Store Purchases

Regular Priced Merchandise

  • Within 5 business days: Refund to original form of payment after 5 days you’ll receive store credit 
  • Within 14 days: Exchange or store credit

Sale Merchandise

  • All sale and discounted items are final sale

Exclusions (Final Sale)

    • Intimates
    • Jewelry

Online Purchases

We accept returns for online orders with the following updated policy:

Returns

  • Returns must be made within 14 days of the shipping date
  • A 10% restocking fee will be deducted from your refund
  • A $6 return shipping label fee will also be deducted
  • Refunds will be issued to the original form of payment

Exchanges

After 14 Days

  • We are unable to accept returns after 14 days

Sale Merchandise

  • All sale and discounted items are final sale

Exclusions (Final Sale)

  • Intimates
  • Jewelry

Sale Merchandise

All sale and discounted items bought online are final sale.

Tips for keeping items in returnable condition

SHOES- Always try on shoes on carpet, as shoes scuff very easily on any hard surface. Shoe boxes are an important part of the product presentation, therefore, shoes must be returned in their original box, free of damages and shipping labels.

SWIMWEAR & LINGERIE- Please try on over underwear for sanitary reasons. Do not remove the protective slip.

TOPS & DRESSES- Please be careful of makeup or deodorant rubbing off on the garment.

Online Security

Your credit card information and personal information is safe. Protecting your information is our highest priority. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.

Privacy Policy

We are committed to protecting your privacy. We do not sell or rent the information you provide us to anyone.

Need more help?

Please feel free to contact us with any questions.  614.906.3407
Email: info@shopthreadonline.com