Shipping policy

Curbside Pickup & Local Delivery

We offer contactless curbside pickup and next-day local delivery. Simply drive up and park just outside our front door. Text us at 614.906.3407 and we'll bring your purchase out to you. $12 local delivery is available for the following zip codes: 43212, 43220, 43221.

Item Availability

All of our orders are fulfilled through our retail locations and are processed on a first come, first served basis. The item is only reserved once your purchase is completed in the checkout. If an item is very popular, it might be available when you place it in your shopping bag, but sold out once you reach the checkout or received by the store. You will be notified immediately if this situation happens.

Tracking

All domestic and international orders will be shipped via USPS. A tracking number will be emailed to you once the shipment has been dispatched.

Rates

United States

Canada

Rest of the World

Refused Shipments

Should you decide to refuse any shipments from THREAD, you will be responsible for the original shipping charges and cost of returning the package to us. This amount will be deducted from your merchandise refund.

Possible Delays

International orders once reaching their destination may be subject to some customs clearance procedures. The customer is responsible for import duties and taxes on their international order. Should you have any issues or concerns, please contact your local customs agent for additional information. Additionally, we cannot accept international orders whose billing and shipping information do not match for security purposes. We apologize in advance for the inconvenience.

We currently cannot accept returns for international sales. All international sales are FINAL.